top of page

Forked

A modern food ordering app designed to simplify how users browse, customize, and track their meals.

Untitled-1-02.png

Overview

Forked is a food-ordering platform designed to simplify the entire journey — from browsing meals, to cart & payment, to delivery tracking. The redesign focused on clarity, speed, and a scalable design system to ensure the experience feels modern, intuitive, and consistent.

My Role

I owned the end-to-end process: research, user flow definition, interface overhaul, and building a component-based design system to support future growth.

Ideation & Prioritisation

Mapped user journeys to identify high-impact touchpoints


Prioritised redesign tasks that would reduce friction and improve user trust.

Login → Dashboard → Cart & Payment → Help → Delivery Tracking.

Create Account & Login

Users can quickly sign in or create an account with minimal inputs. The layout emphasizes simplicity and quick access, reducing drop-offs at the onboarding stage. The goal is to make entry frictionless and welcoming.

Get started (1).png
Intro 1.png
Sign up.png
Login.png

Dashboard

The dashboard serves as the central hub, showcasing categories, featured restaurants, and quick shortcuts for repeat orders. Designed for visual clarity and quick scanning. The goal is to help users discover food options instantly.

Home screen.png
Group 146.png

Food items list page

Food items are neatly categorized with images, prices, and quick “Add to Cart” actions. A prominent filter and search option helps users find what they’re craving without scrolling endlessly. The goal is to enable easy browsing and selection.

Items 2.png
Items.png
Items 3.png
Items 4.png

Cart & Payment

Users can review their selected items, adjust quantities, and complete payment on a single unified screen. A transparent pricing breakdown saved payment options, and a prominent “Confirm Order” button reduce decision fatigue and streamline conversion. Security indicators and safe payment icons reinforce user trust and total cost, with options to edit or remove items easily. The “Proceed to Checkout” CTA is prominent and accessible. The goal is to provide clarity and control before checkout.

Empty cart.png
Cart.png

Delivery Tracking

The delivery screen provides real-time order tracking with visuals of the delivery route, estimated time of arrival, and driver details. A live progress bar enhances engagement while maintaining transparency throughout the waiting period. The goal is to Keep users informed and reassured post-payment.

Order progress.png
Help.png

Help Screen

The Help section allows users to connect with customer support or access FAQs directly from the app. Contextual options like “Issue with Order,” “Payment Query,” or “Delivery Delay” make it easy to find relevant help quickly — reducing frustration during critical moments. The goal is to provide instant support when users need it most.

Outcome

  • Login completion time will be reduced significantly.

  • Checkout conversion will be improved due to unified cart & payment flow.

  • Post-order engagement and tracking satisfaction will be increased.

Courtesy

  • Freepik

  • Figma​

bottom of page